Market for frontline worker training
The size of the Frontline Workers Training Market will grow from $18.9 billion in 2022 to $40.1 billion in 2027, with a compound annual growth rate (CAGR) of 16.2% over the forecast period. Several factors, such as the increasing demand for virtual training due to the pandemic, the increasing use of disruptive technologies such as AR, VR, AI and ML for an enhanced training experience combined with the increasing need to integrate interactive and personalized training environments will expect the introduction of training for frontline workers.
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Frontline training refers to training programs and initiatives for frontline workers in healthcare, education, grocery and retail, hospitality, and more. Frontline workers often work long hours, often away from desks or computers, and face increasing challenges such as lack of resources and job insecurity. According to research from The Aspen Institute’s Upskill America Initiative, primary care training must be accessible on-demand, in the flow of work, to reach primary care students where they are.
Factors such as increasing demand for LMS to effectively manage learning content, increasing demand for BYOD in enterprises, growing need for skills-based and objective training to improve frontline performance, increasing demand to integrate interactive and personalized training environments, increased demand for virtual training after the pandemic and the increasing use of disruptive technologies such as AR, VR, AI and ML for a better training experience are some of the factors driving the growth of the training market for frontline workers. Organizations around the world are committed to investing in AI and ML technologies to improve the user experience and stay competitive in the changing market environment.
The solutions segment to register for the largest market size during the forecast period
Based on components, the market for training frontline workers is segmented into solutions and services. The market size of the solutions segment is estimated to be the largest during the forecast period. These solutions help enterprises up-skill their workforce using a single online learning platform. Firstline worker training solution providers compete to increase their market coverage and expand their presence in newer markets.
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The blended learning segment to account for the largest market size during the forecast period
Based on the learning method, the training market for frontline workers is segmented into blended learning, mobile learning and virtual learning. The blended learning segment to lead the first-line employee training market by 2022.
Blended learning allows the employees to explore the content that interests them. For example, the employees can watch a video, read a blog, watch a podcast, and then create an assessment. In addition, most frontline workers don’t have enough bandwidth. That’s why they prefer easy offline access to material and download options to get better content.
Asia-Pacific with the highest CAGR during the forecast period
The Asian-Pacific first-line employee training market is expected to grow at the highest CAGR during the forecast period as a result of growing industrialization and government support for the adoption of deskless technology in this region. This market is also expected to be responsible for significant adoption of training solutions for frontline workers as countries such as China, Japan and India leverage information-intensive AI technologies and provide adequate training to frontline workers to hone their skills and improve performance. . PTC, Google, Microsoft and Adobe are the vendors operating in the market in the region, along with several other major providers of training solutions for frontline workers. The need for upskilling by companies for large corporate users, such as BFSI, healthcare, hospitality and retail, is expected to contribute to the growth of the first-line employee training market in the Asia-Pacific.
Breakdown of primaries:
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, systems integrators and executives from several key organizations operating in the frontline worker training market.
• Per company: Tier I: 35%, Tier II: 45% and Tier III: 20%
• By designation: C-Level Executives: 35%, D-Level Executives: 25% and Managers: 40%
• By Region: APAC: 25%, Europe: 30%, North America: 30%, MEA: 10%, Latin America: 5%
The report includes the study of key players who provide training to frontline workers. It profiles major suppliers in the frontline worker training market. Key players in the frontline worker training market include PTC (US), Beekeeper (Switzerland), Microsoft (US), Google (US), Adobe (US), Axonify (Canada), iTacit (Canada), Frontline Data Solutions ( US), Intertek Alchemy (US), Blackboard (US), D2L (Canada), Disprz (India), Opus Training (US), Rallyware (US), SAP Litmos (US), Oracle (US), Cornerstone (US) , BizLibrary (US), CrossKnowledge (France), Orion Labs (US), Skyllful (US), OttoLearn (Canada), Enabley (Israel), Epignosis (US), EduMe (UK), YOOBIC (UK), Bites (Israel ), MobieTrain (Belgium), Maximl (India), Flip (US), Anthill (US) and Skedulo (US).
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The market research covers the market for training frontline workers in different segments. It aims at estimating the market size and growth potential of this market in various segments such as components, card type, application, vertical and region. It includes an in-depth competitive analysis of the key market players along with their company profiles, key observations regarding product and business offerings, recent developments and key market strategies.
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